_______________ Refers to the Revenues and Intangible Benefits a Customer

question 125

Multiple Choice

_______________ refers to the revenues and intangible benefits a customer brings to the seller over the long-term.​

• A)​Customer loyalty
• B)​Customer churn
• C)​Customer lifetime value
• D)​Customer satisfaction
• E)​Customer retention

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Definitions:

Routine Informational Messages

Standardized communications that convey necessary details about day-to-day operations, tasks, or updates within an organization.

Disappointing Information

Information that fails to meet expectations or desired outcomes, leading to feelings of dissatisfaction.

Positive Message

A communication that conveys favorable information, encouragement, or optimism.

Bad News

Information or updates that are negative, undesirable, or disappointing to the receiver.