​Mike Doesn't Like to Shop but When He Needs New

question 239

Multiple Choice

​Mike doesn't like to shop but when he needs new clothes,he goes to the Buckle because he's learned they have great products,excellent service,and make it easy to get and out of the store quickly.Since he's away from home attending college,he visits the local Buckle store to purchase a new pair of jeans.However,no one greets him when he enters or asks him if he needs help.He can't remember the style of jean he normally buys and becomes so frustrated that he leaves the store without making a purchase.What aspect or characteristic of service best characterizes Mike's experience at the Buckle near his college?

• A)​service standards show wide variations
• B)​services are perishable
• C)​services are inseparable from the service providers
• D)​services are intangible

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Definitions:

Shaming

The act of publicly or privately making someone feel ashamed or humiliated, often as a form of punishment or control.

Social Learning Theory

A theory that suggests people learn behaviors, norms, and values through observing and imitating others.

Cultural Values

The fundamental beliefs or philosophies that are important to the people of a specific culture.

Positivist Theory

A theoretical approach in sociology and criminology that posits that human behavior, including criminality, can be studied and understood through scientific principles and methods.