Consider the Following Activities Which Could Be Undertaken by Managers

question 95

Short Answer

Consider the following activities which could be undertaken by managers at Air Canada. Indicate whether each item is most likely part of: (S)organizational strategies, (P)operating plans, (A)actual operations or (M)measuring, monitoring and motivating. Each numbered item has only one correct response.
____ 1. Comparing actual revenues with budgeted revenues
____ 2. Developing processes for handling customer complaints
____ 3. Handling customer complaints
____ 4. Hosting an annual employee picnic
____ 5. Maintaining high quality customer service
_____ 6. Negotiating contracts with the flight attendant union over the next six months
____ 7. Opening a new route to Philadelphia
____ 8. Providing employees opportunities to buy stock at discounted prices
____ 9. Valuing training for employees to increase organizational competence
____ 10. Reporting periodic financial results

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Definitions:

Lobotomies

Surgical operations on the brain intended to treat mental illness by severing connections in the brain's prefrontal lobe.

Therapeutic Life-style Change

A health-focused program or intervention aimed at improving an individual's quality of life through the adoption of healthier behavioral patterns, such as diet, exercise, and stress management.

Aerobic Exercise

Physical activity that improves heart and lung health by increasing the efficiency of the body's cardiovascular system and is often characterized by sustained, rhythmic movements.

Light Exposure

Light exposure pertains to the amount and quality of light a person or object receives, which can significantly affect health, mood, and even the physiological processes.