Expert Security Makes Safes for Storing Valuables

question 35

Multiple Choice

Expert Security makes safes for storing valuables.When Ed sold safes for the company,he would deal with a prospect's concerns such as the cost of the safe and then ask,'Are you ready to purchase a safe for your family,or are there other concerns that we need to discuss?' When Ed asked this question,he was ________.

• A)showing customer empathy
• B)creating rapport
• C)still engaged in the approach stage of the creative selling process
• D)using a last objection close
• E)using a standing-room-only close