Service ________ Refers to the Inevitable Differences in a Service

question 50

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performances from one day to the next.

• A)variability
• B)responsiveness
• C)perishability
• D)intangibility
• E)empathy

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Definitions:

Sponsoring Company

An organization that provides support and resources for an event, activity, or individual, usually for promotional purposes.

Libraries

Collections of books, digital resources, and other media, housed in either virtual or physical spaces, for research, study, or leisure.

Sponsorship

Financial or material support provided to events, activities, or individuals, often for promotional benefits.

Website

A collection of related web pages, including multimedia content, typically identified with a common domain name, and published on at least one web server.