Service ________ Means That Customers Cannot See,hear,or Smell Services

question 60

Multiple Choice

Service ________ means that customers cannot see,hear,or smell services.

• A)perishability
• B)inseparability
• C)intangibility
• D)variability
• E)empathy

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Definitions:

Relational Model

A framework for understanding human relationships and their development, maintenance, and issues.

Paradigm Shift

A fundamental change in the underlying assumptions or methodologies of a particular scientific discipline or wider social view.

Transference

The process wherein clients project feelings and attitudes from past relationships onto the therapist, often discussed in psychoanalytic and psychodynamic therapies.

Blank Screen Behavior

A psychoanalytic concept where the therapist maintains a neutral demeanor to encourage the patient to project their thoughts, feelings, and fantasies onto the therapist.