The ________ Is a Way to Measure Service Quality

question 12

Multiple Choice

The ________ is a way to measure service quality.

• A)SWOT analysis
• B)market audit
• C)critical incident technique
• D)break-even analysis
• E)OSHA manual

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Definitions:

Return

The gain or loss on an investment over a specified period, usually expressed as a percentage.

Sales

The revenue a company earns from selling goods or services over a period.

Unusual Item

A gain or loss in financial statements that is infrequent or uncommon in occurrence.

Corporate Income Tax

Taxes imposed on the income or profit of corporations and other business entities by government authorities.