The ________ Is a Way to Measure Service Quality

question 12

Multiple Choice

The ________ is a way to measure service quality.

• A)SWOT analysis
• B)market audit
• C)critical incident technique
• D)break-even analysis
• E)OSHA manual

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Definitions:

Coefficient Of Determination

A statistical measure represented by R² that assesses the proportion of variance in the dependent variable predictable from the independent variables.

Correlation Coefficient

A numerical indicator that determines the magnitude of the correlation between the relative fluctuations of two variables.

Regression Analysis

An approach in statistics for modeling how a dependent variable is related to one or more independent variables.

Dependent Variable

The variable in an experiment that is expected to change as a result of manipulations to the independent variable.