Based on Recent Complaints About the Amount of Time It

question 44

Multiple Choice

Based on recent complaints about the amount of time it takes for front desk staff to check patrons into their hotel,the company has instituted a training program for employees and a free drink to patrons not checked in within 5 minutes.The training program will lessen the problems primarily related to the ________ characteristic of services.

• A)responsiveness
• B)intangibility
• C)variability
• D)inseparability
• E)perishability

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Definitions:

Liquidated Damages

Pre-determined damages agreed upon by the parties involved in a contract, to be paid if one party breaches the contract.

Breach of Warranty

The failure to fulfill the terms of a promise or claim made about the quality or condition of a product or service.

Damages

Financial compensation that is ordered to be paid as a remedy for loss or injury.

Plaintiff

The party initiating a lawsuit, alleging harm caused by the defendant and seeking legal remedy.