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Explain How the Gap Between Service Quality Standards and Customer

question 72

Essay

Explain how the gap between service quality standards and customer expectations can occur.What strategies can marketers adopt to ensure that this gap does not occur or how to deal with it once it has occurred?


Definitions:

Asexual Reproduction

Reproductive process that does not involve the fusion of gametes and results in offspring genetically identical to the parent.

Acellular Levels

Refers to biological organization levels that do not involve cells, such as molecules and atoms in the biological context.

Hypothesis

A proposed explanation for a phenomenon, made as a starting point for further investigation, which can be tested through experimentation and observation.

Falsifiable

A characteristic of a hypothesis or theory that suggests it can be proven wrong by observation or experiment.

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