If a Patient Whose Account Is in Collection Makes an Appointment

question 22

Multiple Choice

If a patient whose account is in collection makes an appointment, what will the patient be told?

• A) Charges for the new visit must be paid in full before the patient will be seen.
• B) The patient must sign a written credit agreement before an appointment can be made.
• C) The previous balance must be paid to the collection agency before the patient will be seen.
• D) Only minor children will be seen by the office while the patient has an account in collection.

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Definitions:

Fiduciary Relationship

A legal and ethical relationship of trust between two or more parties, typically involving a caretaker and a beneficiary.

Expert

Refers to someone who is both experienced and learned in a given subject matter area or professional practice field.

Client

An individual or organization that engages the professional services or advice of another.

Best Judgment

The highest quality assessment or decision made based on knowledge and experience.