Sesika Is a New Customer Service Agent at a Leading

question 121

Multiple Choice

Sesika is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device;thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

• A)The length of the call
• B)The noise during the call
• C)The inexperience of the customer service agent
• D)The customer at the call

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Environmental Impact Statement

A document outlining the significant effects a proposed project might have on the environment, required in some jurisdictions for major projects.

Irreversible Commitments

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Premanufacture Screening

The evaluation and testing of a product or substance before it is manufactured or released to the public, to ensure safety and compliance with regulatory standards.

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