Refer to the Scenario Below to Answer the Following Questions

question 21

Multiple Choice

Refer to the scenario below to answer the following questions.
The Busy Day (Scenario)
Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy) . Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager.
-When Don conducts the tour for the visiting East Coast managers, he will be performing which management role?

• A) leader
• B) figurehead
• C) monitor
• D) spokesperson
• E) liaison

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