Refer to the Scenario Below to Answer the Following Questions

question 140

Multiple Choice

Refer to the scenario below to answer the following questions.
Communication Barriers-The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours and had shown 24 visual aids. No one asked a question. The employees were probably dealing with which of the following barriers to effective communication?

• A) information overload
• B) selective perception
• C) defensiveness
• D) receiver emotions
• E) filtering

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Definitions:

Balance Sheet

A financial statement that reports a company's assets, liabilities, and shareholders' equity at a specific point in time.

Accounts Receivable

This is the balance of money due to a firm for goods or services delivered or used but not yet paid for by customers.

Accounts Receivable Turnover

A financial ratio that measures how efficiently a company collects revenue from its customers by comparing net credit sales to average accounts receivable.

Cash Sales

Transactions where payment is made in cash at the time of sale, without any credit terms.