The Source of Standards for Defining Quality Today Is the

question 21

Multiple Choice

The source of standards for defining quality today is the

• A) customer.
• B) operations department.
• C) strategic planning team.
• D) internal standards set.

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Definitions:

Performance Goals

Specific, measurable objectives set to evaluate the effectiveness of employees or company processes.

Incentive Plans

Programs designed by employers to motivate and reward employees for exceeding work performance goals.

Performance Standards

The established expectations, metrics, or benchmarks used to measure and assess an individual's or organization’s performance in specific areas.

Organizational Performance

The measurement of an organization's efficiency, effectiveness, and ability to meet its goals.