What Is the Primary Focus of a Customer-Centred Company

question 131

Essay

What is the primary focus of a customer-centred company?

---

Definitions:

External Process Perspective

An approach that focuses on the inputs and outputs of processes, emphasizing interactions with external entities.

Balanced Scorecard

A strategic planning and management system used for aligning business activities to the vision and strategy of the organization, improving internal and external communications, and monitoring organizational performance against strategic goals.

Cost of Goods Sold

The direct costs attributed to the production of the goods sold in a company, including both materials and labor.

Standard Costs

Predetermined costs for the production of goods or services, used as benchmarks to measure actual production costs and performance efficiency.