Allowing Workers to Have Discretion to Satisfy Customers Most Closely

question 87

Multiple Choice

Allowing workers to have discretion to satisfy customers most closely illustrates _____.

• A)relationship retailing
• B)employee empowerment
• C)a customer loyalty program
• D)the retailing concept

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Definitions:

Cultural Background

The cultural environment in which a person was raised or identifies with, including beliefs, customs, languages, and experiences.

Somatic Complaints

Physical symptoms that may not have a discernible physical cause, often believed to be linked to psychological factors, including pain, fatigue, and discomfort.

Negative Way

A term not specific to a field; generally refers to a manner or approach that is not constructive or beneficial.

Irrational Thoughts

Thoughts that are not based on reality or logical reasoning, often negative and self-defeating.