Which Service Quality Attribute Deals with the Physical Facilities of the Service

question 58

Multiple Choice

Which service quality attribute deals with the physical facilities of the service provider?

• A)access
• B)reliability
• C)tangibles
• D)communication

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Definitions:

Grooving

The process of cutting narrow slots or grooves on a surface, often for the purpose of installing something or to enhance the surface's properties.

Automatic Transmission

A type of transmission in vehicles that automatically changes gear ratios as the vehicle moves, requiring no driver intervention to change gears manually.

Clutch Plates

Components in a clutch assembly, which, when pressed together, transmit power from the engine to the gearbox.

Friction Discs

Components within a clutch or brake assembly that create friction necessary for engaging or disengaging the drive mechanism.