Examlex
A firm should seek to increase service tangibility by _____.
Learning
The acquisition of knowledge or skills through experience, study, or being taught.
Directly Observed
A method or instance where actions or behaviors are watched and recorded in real time.
Inferred
Deduced or concluded information from evidence and reasoning rather than from explicit statements.
Performance
A measure of how effectively a person or system completes tasks or achieves goals.
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