The Gap Model of Service Quality Shows How Customers Can

question 88

True/False

The gap model of service quality shows how customers can be trained to respond more appropriately to the service being offered.

---

Definitions:

Nominal Gross Domestic Product (GDP)

A rephrased term for Nominal GDP, referring to the market value of all final goods and services produced within a country in a year, unadjusted for inflation.

GDP Price Index

An economic metric that accounts for inflation by converting output measured at current prices into constant-dollar GDP.

Fixed-Weight Price Index

A method of calculating inflation or deflation that uses predetermined weights for different categories of goods and services, regardless of their current market importance.

Chain-Weighted System

An inflation measure that adjusts the weights from year to year in calculating a price index, thereby reducing the bias caused by a fixed-price weighting system.