Which of the Following Measures Would Be the Best Indicator

question 106

Multiple Choice

Which of the following measures would be the best indicator of whether your organization's personnel have a customer orientation?

• A) Test employees on their knowledge of customer service techniques.
• B) Assess each employee's impact on the profitability of the firm.
• C) Ask each employee's boss if that person is customer oriented.
• D) Survey customers on how oriented the organization's personnel are to customer needs and desire.

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Definitions:

Shareholders

Individuals or entities that own shares in a corporation, thereby having an interest in its performance and governance.

De Jure Corporation

A corporation whose existence is the result of incorporators having fully or substantially complied with the relevant corporation statutes.

Promoter

An individual or company responsible for the organization, financing, and marketing of an event or venture.

Office Space

Premises rented or leased by businesses to conduct their operations, often equipped with necessary facilities and services.