Which of the Following Measures Would Be the Best Indicator

question 106

Multiple Choice

Which of the following measures would be the best indicator of whether your organization's personnel have a customer orientation?

• A) Test employees on their knowledge of customer service techniques.
• B) Assess each employee's impact on the profitability of the firm.
• C) Ask each employee's boss if that person is customer oriented.
• D) Survey customers on how oriented the organization's personnel are to customer needs and desire.

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Definitions:

High Performer

An individual who consistently exceeds the established standards and expectations in their work performance.

Mediocre

Of average to below-average quality; not outstanding or exceptionally good.

Embrace-or-demolish

A strategy or mindset in dealing with challenges or innovations by either fully adopting them (embrace) or completely removing them (demolish).

Terminating People

The process of ending an individual's employment or association with an organization, often due to performance issues or organizational changes.