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Christopher Novak Works for a Multinational Financial Organization Based in Britain

question 29

Multiple Choice

Christopher Novak works for a multinational financial organization based in Britain. He was transferred to Japan ten months ago to impart training on a new process to the executives at the company's back office. After experiencing the initial excitement of getting to know the new culture and surroundings, Christopher has begun to feel frustrated that he cannot carry out a single conversation satisfactorily due to his lack of fluency in Japanese. He now misses home and feels helpless in this foreign assignment. Christopher is experiencing the _____ phase of the adjustment process.

Comprehend and describe the Johari Window as a model for understanding self-disclosure and feedback in relationships.

Understand the characteristics and implications of defensive communication.

Recognize the importance and effects of nonverbal communication including body movement, posture, and paralanguage.

Identify ways to overcome communication barriers including gender differences and defensive tactics.

Definitions:

Temperament

The combination of mental, physical, and emotional traits of a person; natural predisposition, which is often evident from infancy.

Testosterone

The most important of the male sex hormones. Both males and females have it, but the additional testosterone in males stimulates the growth of the male sex organs in the fetus and the development of the male sex characteristics during puberty.

Assertive

Characterized by confidence and self-assurance in expressing opinions, desires, or boundaries without being aggressive.

Empathic

Having the ability to understand and share the feelings of another from their perspective.