In Revealing Bad News, You Can Make Statements to Soften

question 11

Multiple Choice

In revealing bad news, you can make statements to soften the blow, but you must avoid

• A) making the receiver feel better despite the bad news.
• B) admitting or implying responsibility for conditions that caused damage or injury.
• C) statements that maintain good relations by reaffirming the company commitment to quality.
• D) the direct approach for all bad-news messages.

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Definitions:

Trait Theorists

Trait theorists focus on identifying, categorizing, and measuring these enduring characteristics or traits that define an individual's personality.

Dimension

A measurable extent of some kind, such as length, width, height, or time, which defines the characteristics of an entity or space.

Emotional Traits

Characteristic patterns of emotional reactions and feelings that are consistent and stable over time.

Behavioral Traits

Behavioral traits are patterns of action or reactions that are consistent over time and are an aspect of an individual's personality.