A Good Business Strategy Is to Grant All Customer Claims

question 4

True/False

A good business strategy is to grant all customer claims, even if they're unjustified or unreasonable.

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Definitions:

Management Commitment

The extent to which management is dedicated to the development, implementation, and continuous improvement of systems and processes.

Productivity Gains

Increases in the output of goods or services per unit of input, typically through improvements in efficiency, technology, or processes.

Management Objectives

Specific goals set by an organization's management team to guide employee actions and business strategies.

Peter Drucker

A renowned management consultant, educator, and author, considered one of the founding figures of modern management theory.