Which of the Following Is the Most Appropriate Opening for an Adjustment

question 51

Multiple Choice

Which of the following is the most appropriate opening for an adjustment letter granting a claim?

• A) We are very sorry to hear that your meal with us did not meet your expectations.
• B) Thank you for your letter of November 16, in which you described the problems you experienced while dining with us last weekend.
• C) Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only.
• D) The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

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Definitions:

IQ Scores

Standardized scores derived from intelligence tests, intended to measure a person's cognitive abilities in relation to their age group.

Genetic Drift

A mechanism of evolution that refers to random changes in the frequency of alleles (variants of a gene) in a population over time.

Empathy

The ability to understand and share the feelings of another person from their perspective, essentially putting oneself in their shoes.

Altruism

A selfless concern for the well-being of others, often manifesting in acts of kindness without expectations of reward.