Rewrite the Following Poorly Written Opening to an Adjustment Letter

question 32

Essay

Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only.
We are extremely saddened to learn of the unfortunate failure of your iPod touch, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new iPod touch that you can take to our store nearest you.

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Definitions:

Social Responsibility

The obligation of individuals and companies to act in a way that benefits society at large, often involving environmental sustainability, ethical business practices, and community development.

Corporate Performance

Measures the efficiency and effectiveness of a company in achieving its goals, often evaluated through financial metrics, operational productivity, and market position.

Ethical Leadership

A leadership approach that is guided by respecting ethical principles and values in decision making and actions.

Integrity

The quality of being honest and having strong moral principles.