____ Are Designed to Identify the Customers Called on and to Present

question 103

Multiple Choice

____ are designed to identify the customers called on and to present detailed information about interaction with those clients.

• A) Invoices
• B) Feedback notices
• C) Work schedules
• D) Call reports
• E) Recall files

Understand the basic principles of operant conditioning including reinforcement and punishment.

Distinguish between positive and negative reinforcement, and positive and negative punishment.

Recognize the practical applications of behavior modification and operant conditioning.

Identify various reinforcement schedules and their effects on behavior.