Dentists Find It Difficult to Attract Customers Because Many Customers

question 145

Multiple Choice

Dentists find it difficult to attract customers because many customers cannot distinguish whether or not the product offered is beneficial. This aspect of the dentist's product is called ____ quality.

• A) search
• B) experience
• C) credence
• D) tangible
• E) separable

---

Definitions:

Concrete Operational Thought

A stage in Jean Piaget's theory of cognitive development where children (ages 7-12 approximately) gain the ability to think logically about concrete events.

Fluid Intelligence

The ability to think abstractly, reason, identify patterns, and solve problems quickly in novel situations.

Crystallized Intelligence

A form of intelligence that involves the ability to use skills, knowledge, and experience, and tends to increase with age.

State Capitals

The cities designated as the administrative centers for the governments of the states within a country.