Use the Following to Answer the Questions

question 134

Multiple Choice

Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions,including information from friends and family members.One of the most dissatisfying consumer experiences is with auto repair.Aware of this,Karla has asked several of her friends and family members where they have their cars repaired,since she has been experiencing a problem with her car starting when the weather is cold.Karla has heard that Skola's Auto Repair has reasonable prices,but it can be difficult to get an appointment.However,one of her friends,Steve,had a very poor experience with Skola's.Once he complained to them,they fixed the situation and now he prefers their auto shop over others.
-Refer to Scenario 6.1.Positive feelings generated by satisfaction with Skola's response will become part of Steve's

• A) personality.
• B) motives.
• C) social class.
• D) role.
• E) attitude.

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Definitions:

Team Process

The way team members work together to accomplish tasks.

Accomplish Tasks

The act of successfully completing specific activities or objectives.

Team Effectiveness

The measure of a team's ability to achieve its goals and objectives in an efficient and timely manner.

Resource Inputs

The raw materials, labor, and other resources used in the production of goods and services.