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Use the Following to Answer the Questions

question 82

Multiple Choice

Use the following to answer the questions.
Both the Toyota Sienna and the Nissan Quest were very popular choices for family vans.Toyota noticed that the majority of its customers were families with 3 or more children,and so they developed commercials that featured larger families.They also produced commercials that featured Hispanic-looking actors and for some markets,in Spanish.Alicia Desario and her husband were currently shopping for a van for their family.As Alicia listened to an advertisement on the television about the Nissan Quest,she noticed that the Nissan cost about $27,000 and had gas mileage of about 17 mpg.She recalled an earlier ad for the Toyota Sienna,that also cost about $27,000,but had gas mileage of about 21 mpg.She also liked the way the family was portrayed in the Toyota ad,showing the children in the back seats having plenty of room,watching the DVD players,and having their own sound controls.When she spoke to Carlos,her husband,about how much she liked the Toyota van,he replied that it had too low of gas mileage at only 16 mpg.Since Alicia didn't agree with that number,he produced a magazine ad that supported his claim of the 16 mpg for the Toyota.Alicia couldn't believe that she had made such an error in hearing what the gas mileage was for the Toyota and the Nissan.
-Refer to Scenario 6.2.Carlos' knowledge of the correct gas mileage is an example of the ____ component of his attitude toward the Toyota,while Alicia's feelings about the children in the commercial being happy in the Toyota van were an example of the ____ component of her attitude.

Definitions:

Understanding People

The act of recognizing and appreciating the feelings, thoughts, and behaviors of others.

Effective Delegation

the process of assigning responsibility and authority to others in a manner that maximizes productivity, empowers team members, and ensures tasks are completed efficiently.

Commitment to Task

A dedication to completing a specific job or duty.