In Managing Customer Relationships, the Three Primary Ways Profits Can

question 116

Multiple Choice

In managing customer relationships, the three primary ways profits can be obtained are by

• A)acquiring new customers, enhancing the profitability of new customers, and shortening the duration of relationships with existing customers.
• B)enhancing the profitability of existing customers, eliminating customers who provide smaller profits, and finding new customers.
• C)extending the length of relationships with customers, cutting organizational costs, and enhancing the profitability of new customers.
• D)eliminating long-term customers who have decreased purchases, finding new customers, and increasing sales to existing customers.
• E)enhancing the profitability of existing customers, extending the duration of relationships with customers, and obtaining new customers.

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Definitions:

Less Than One Pound

Refers to items or quantities weighing less than one pound, often used in contexts where precision or small measurements are important.

International Human Capital

The knowledge, skills, and abilities of employees available to an organization from a global talent pool.

Regional Human Capital

The collective skills, knowledge, and experience possessed by individuals within a specific geographical area, contributing to its economic development.

Competitive Advantage

A condition that puts a company in a superior business position.