Which of the Following Best Describes the Customer Performance Area

question 40

Multiple Choice

Which of the following best describes the customer performance area of the balanced scorecard?

• A) Indicates how the infrastructure for innovation and long-term growth should contribute to a company's strategic goals.
• B) Indicates how a customer oriented strategy adds financial value.
• C) Indicates how areas of the company should work to add value to customers.
• D) Measures the company's success in adding value to shareholders.

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Definitions:

Fair Value

The amount one would get from selling an asset or the cost to transfer a liability in a smooth transaction among market participants on the date of valuation.

IFRS

A collection of accounting principles formulated by the International Accounting Standards Board (IASB), known as International Financial Reporting Standards, which instruct on how financial statements should be prepared worldwide.

Minimum Lease Payments

The lowest total amount that a lessee is required to pay over the lease term, including both the principal and interest components.

Investment Property

Real estate property acquired to earn rental income, capital appreciation, or both, rather than for use in operations or as inventory.