Which of the Following Statements About the Baldrige National Quality

question 33

Multiple Choice

Which of the following statements about the Baldrige National Quality Award is true?

• A) The purpose of the Baldrige Award is to recognize all companies that operate in the business-to-business market for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.
• B) The Baldrige Award is primarily concerned with improving customer satisfaction.
• C) Companies that apply for the Baldrige Award are judged on a 1,000-point scale based on three criteria: leadership, customer and market focus, and business results.
• D) An emphasis on results is what differentiates the Baldrige Award from the ISO 9000 standards.
• E) All of these statements about the Baldrige National Quality Award are true.

---

Definitions:

Rewards

Benefits, monetary or non-monetary, given to employees or individuals as recognition for their performance or achievements.

McGregor

Refers to Douglas McGregor, a social psychologist, known for developing theories X and Y on workforce motivation and management.