This Is a Description of What Happened to a Patron

question 48

Multiple Choice

This is a description of what happened to a patron at Royal Mail (the United Kingdom's equivalent of the USPS) . "In the 15 minutes I waited in line, during which I shuffled forward one yard and two places, I had ample opportunity to watch what the other three staff were doing. They were busy all right, but the main task was counting each stamp in their folders. In this vital work, two of the three were overseen by another member of staff. There was no eye contact with the waiting customers." Assuming this experience is typical, the Royal Mail needs to engage in____________ .

• A) service recovery
• B) process integration
• C) manufacturing flexibility
• D) just-in-time manufacturing
• E) process changeover

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Definitions:

Global Climate

The overall patterns of temperature, precipitation, humidity, wind, and seasons on a planet-wide scale.

Glaciers

Massive, moving bodies of ice that form on land through the accumulation and compaction of snow.

Tide

The periodic rise and fall of sea levels caused by the gravitational interactions between the Earth, Moon, and Sun.

Rapid Erosion

The quick removal of soil and rock from the Earth's surface by natural processes like flowing water or wind.