Examlex
What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.
Low-ball Technique
A persuasion and sales strategy where an initial, lower price is offered to gain agreement from a buyer, only to increase the price by introducing additional costs or factors.
Social Loafing
A phenomenon observed in group settings wherein individuals put in less effort on a task when working collectively compared to when working individually.
Social Loafing
The phenomenon where individuals exert less effort when working in a group than when working alone.
Philip Zimbardo
An American psychologist known for his research on social influence and the dynamics of time perspective, notably leading the Stanford prison experiment.
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