Which of the Following Is NOT One of the Elements

question 12

Multiple Choice

Which of the following is NOT one of the elements of effective service recovery?

• A)Do the job right the first time
• B)Seek alternative recompense strategies
• C)Identify service complaints
• D)Resolve complaints effectively
• E)Learn from the recovery experience

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Definitions:

Content Skimming

The act of rapidly reviewing material to grasp main ideas without delving into detailed comprehension.

Navigation

The process of effectively guiding users through a user interface, whether it's within a website, application, or physical environment.

Website Content

The textual, visual, or aural content published on a website, including text, images, videos, and audio.

Report

A formal account or statement describing the findings of an investigation or analysis.