Which of the Following Is NOT One of the Key

question 11

Multiple Choice

Which of the following is NOT one of the key strategies used to reduce customer defections?

• A)Eliminate nuisance customers.
• B)Address key churn drivers.
• C)Implement effective complaint handling and service recovery procedures.
• D)Increase switching costs.
• E)Analyze customer defections and monitor declining accounts.

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Definitions:

Visual Attention

The mental process of focusing attention on a specific element of the surroundings while excluding other aspects.

Responsiveness

The quality or state of reacting quickly and positively.

Teratogens

Agents, such as chemicals and viruses, that can reach the embryo or fetus during prenatal development and cause harm.

Stress Hormones

Chemical substances, such as cortisol and adrenaline, released by the body in response to stressors, affecting bodily functions to handle stress.