Which of the Following Is NOT an Example of Common

question 36

Multiple Choice

Which of the following is NOT an example of common CRM applications?

• A)Data collection
• B)Data analysis
• C)Market reinvestment
• D)Sales force automation
• E)Call center automation

Describe the processes and strategies for empowerment of employees.

Recognize the role of dependency in power dynamics.

Understand the concept of power from a network and relationship perspective.

Comprehend the ethical considerations and responsibilities associated with wielding power.

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Definitions:

Chief Executive Officer

The highest-ranking executive in a company, responsible for making major corporate decisions and managing overall operations.

Strategy Planning

The process of defining an organization's direction and making decisions on allocating its resources to pursue this strategy, including setting goals and determining actions.

Organization

An entity comprising multiple people, such as an institution or an association, that has a collective goal and is linked to an external environment.

Functional Level

Pertains to the specific, operational areas within an organization, including departments like marketing, finance, HR, and operations, focusing on specialized tasks and strategies.