Service Blueprints ____________, and How These Are Supported by Backstage

question 14

Multiple Choice

Service blueprints ____________, and how these are supported by backstage activities and systems.

• A)enhance servicescape features such as furniture and lighting
• B)complicate employee handling of special requests
• C)clarify the interactions between customers and employees
• D)enhance customer technical know-how
• E)diminish customer complaining capacity

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