When a Rental Car Customer Is Not Interested in Filling

question 38

Short Answer

When a rental car customer is not interested in filling out paperwork or processing payment and check of the rental car, this is an example of which service process redesign?

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Definitions:

Prospect

The anticipation or expectation of future events or advancements.

Cognitive Development

The process of growth and change in intellectual/mental abilities such as thinking, reasoning, and understanding over the course of a lifespan.

Forties

A term often referring to the decade of a person's life from age 40 to 49, or to the 1940s era in a century.

Seventies

A period referring to the decade between 1970 and 1979, often noted for its significant cultural, political, and technological changes.