Which of the Following Is NOT a Key Component of a Service

question 27

Multiple Choice

Which of the following is NOT a key component of a service blueprint?

• A)Line of transference
• B)Line of interaction
• C)Line of visibility
• D)Backstage actions by customer contact personnel
• E)Front-stage actions by customer contact personnel

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Definitions:

Independent union

A labor union that represents workers but is not affiliated with any larger union organization, often focusing on specific workplace issues.

Company dominated unions

Unions that are controlled by the employer rather than being an independent body representing the interests of the employees.

Mexican Labor relations

Pertains to the dynamics between employers and employees in Mexico, influenced by laws, union activities, and social factors.

Peak-level negotiations

Peak-level negotiations refer to collective bargaining discussions conducted at the top or national level between centralized organizations of employers and unions, affecting a large portion of the workforce.