When Everyone in the Company Who Touches the Customer Understands

question 19

Multiple Choice

When everyone in the company who touches the customer understands all aspects of the customer's relationship with the company, this is regarded as ________.

• A) owning the customer's total experience
• B) streamlining business processes that impact the customer
• C) having a 360-degree view of the customer relationship
• D) fostering community

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Definitions:

Spoken Words

Oral communication or speech, as opposed to written text.

Visual Aids

Materials or tools that assist in enhancing the understanding or retention of information through visual representation.

Nonverbal Communication

The act of transmitting information or expressing emotions to others without speaking, utilizing physical behaviors and expressions instead.

Listening

The active process of receiving, interpreting, and responding to spoken messages, essential for effective communication and understanding.