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Discuss the Major Principles Behind Social CRM (CRM 2

question 2

Essay

Discuss the major principles behind Social CRM (CRM 2.0), and contrast it with CRM 1.0.

Understand the historical foundations of psychoanalytic theory and its evolution, including key figures and methods.
Recognize the significance of classical and operant conditioning theories in psychology.
Comprehend the concept of catharsis and its therapeutic value in psychoanalysis.
Identify the contribution of Albert Bandura and the concept of self-efficacy in psychology.

Definitions:

Stress on the Heart

The additional burden or strain placed on the heart by physical exertion, emotional distress, or other factors, potentially leading to various cardiovascular issues.

Decreased Inflammation

Decreased inflammation refers to the reduction of the body's response to injury or infection, leading to less swelling, redness, and pain, which can be beneficial for health.

Type A Behavior

A personality type characterized by competitiveness, impatience, aggressiveness, and a sense of urgency, often linked to stress and heart disease.

Type B Behavior

A behavior pattern characterized by a relaxed, patient, and easy-going manner.

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