CRM Systems Link a Company with Its Customers

question 1

True/False

CRM systems link a company with its customers.

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Definitions:

Self-Awareness

The conscious knowledge and recognition of one's own character, feelings, motives, and desires.

Emotional Reactions

Human responses to internal or external events characterized by intense feelings, which can influence thoughts and behavior.

Ought-Actual Discrepancy

The gap between an individual's perception of their current state (actual) and how they think they should be (ought), which can lead to emotional distress.

Self-Awareness

Being aware of one's personal attributes, sentiments, driving forces, and objectives.