_________ Is a Set of Standards That Document the Implementation

question 1

Multiple Choice

_________ is a set of standards that document the implementation of a quality program. In order to be certified, suppliers need to provide documentation to an external examiner that they meet the ________ requirements. Once a firm is certified, it will be listed in a directory so that all of its potential customers can know which firms have been certified and to what level.

• A) USO 9500 / USO 9500
• B) PSO 9000 / PSO 9000
• C) ASO 9600 / ASO 9600
• D) ESO 9000 / ESO 9000
• E) ISO 9001 / ISO 9001

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Definitions:

Anterograde Amnesia

A condition affecting memory, where after the onset of the amnesia, the affected individual is unable to form new memories, though long-term memories from before the event remain intact.

Repression

A defense mechanism where unpleasant thoughts, memories, or feelings are excluded from conscious awareness.

Freud

Sigmund Freud was an Austrian neurologist and the founder of psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Retroactive Interference

The backward-acting disruptive effect of newer learning on the recall of old information.