Poor Customer Service Is Likely to Reduce a Firm's Customer

question 9

True/False

Poor customer service is likely to reduce a firm's customer equity.

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Definitions:

Rules of Civil Procedure

The standardized regulations governing the process and procedure of civil lawsuits within a jurisdiction's court system.

Testify Under Oath

The act of formally providing evidence or statements in court, affirming truthfulness through an oath or affirmation.

Affidavit

A written statement confirmed by oath or affirmation, for use as evidence in court.

Witness

An individual who has knowledge about a fact or event, often called upon to testify in court.