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When Customers Have Questions About a Product They've Purchased, or Problems

question 142

Multiple Choice

When customers have questions about a product they've purchased, or problems using it, they can go online to the company's Web site to search for answers or interact with others with a similar problem. This is an example of:


Definitions:

Gustav Theodor Fechner

A German philosopher, physicist, and experimental psychologist, known as a founder of psychophysics, which quantifies the relationships between physical stimuli and the sensations and perceptions they affect.

Psychophysics

The branch of psychology that studies the relationships between physical stimuli and the sensations and perceptions they produce.

Psychological Sensation

The initial process of detecting and interpreting environmental stimuli through the senses.

Perception

The process of organizing, identifying, and interpreting sensory information to represent and understand the environment around us.

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