Which of the Following Statements About Total Quality Management (TQM)

question 200

Multiple Choice

Which of the following statements about total quality management (TQM) is False?

• A) Before widespread adoption of TQM, most firms assumed that production defects were an inevitable part of mass production.
• B) Japanese producers of cars, electronics and cameras showed that production defects were not inevitable.
• C) From a TQM perspective, the cost of lost customers is a minor consequence of poor quality.
• D) From a customer's point of view, getting a defective product and having to complain about it is inconvenient.
• E) TQM methods have been applied to implementation problems other than manufacturing.

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Definitions:

Stock Split

A stock split is a corporate action that increases the number of a company's shares by dividing each share, which can make the stock more affordable to investors.

Total Market Value

The combined market price or value of all of a company's outstanding shares, reflecting its overall market capitalization.

Post-Split Price

The new stock price following a stock split, adjusted to reflect the increase in the number of shares without altering the company's market capitalization.

Residual Dividend Policy

A strategy where dividends paid to shareholders are based on earnings left after all operational and expansion financing needs are met.