Customer Satisfaction Is the Extent to Which a Firm Fulfills

question 293

Multiple Choice

Customer satisfaction is the extent to which a firm fulfills a consumer's:

• A) needs.
• B) desires.
• C) expectations.
• D) only A and B above.
• E) all of the above.

---

Definitions:

Incentive Wage Plans

A compensation strategy that rewards employees based on their performance or productivity.

Work Standards

The established criteria or benchmarks used to measure the quality and efficiency of work performed.

Production Team

A group of individuals who work together in the manufacturing or creation process of goods or services.

Perishable

Refers to goods that have a limited lifespan or durability and therefore need to be consumed or used within a certain period before they deteriorate.