Customer Satisfaction Is the Extent to Which a Firm Fulfills

question 293

Multiple Choice

Customer satisfaction is the extent to which a firm fulfills a consumer's:

• A) needs.
• B) desires.
• C) expectations.
• D) only A and B above.
• E) all of the above.

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Definitions:

Admit

To confess or acknowledge something, often reluctantly, or to allow someone to enter a place.

Refractory Period

In physiology, a period immediately following stimulation during which a nerve or muscle is unresponsive to further stimulation.

Lost Erection

A situation in which a male experiences the inability to maintain an erection sufficient for satisfactory sexual performance, which can be a symptom of psychological or physical issues.

Sexual Activity

Engaging in actions or behaviors that are related to sex or sexual pleasure.