Which of the Following Statements About Customer Complaints Is FALSE

question 104

Multiple Choice

Which of the following statements about customer complaints is FALSE?

• A) Customer complaints that are handled well by the company usually help it win new customers.
• B) In business markets, customer complaints are usually handled by the sales force.
• C) In consumer markets, customer complaints are usually handled by toll-free telephone lines, Web sites, and e-mail customer service reps.
• D) Customer complaints that are handled well by the company usually help it keep its customers.
• E) None of these is false.

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Definitions:

Legislation Content

The substantive material or provisions contained within a piece of enacted law.

Public Policy

Principles and standards regarded by the legislative or judicial branches of a government as being of fundamental concern to the state and the welfare of its citizens.

Free Exercise Clause

The provision in the First Amendment to the U.S. Constitution that prohibits Congress from making any law “prohibiting the free exercise” of religion.

Equal Protection

A constitutional guarantee that no person or group will be denied the same protection of the laws that is enjoyed by other similarly situated individuals.